OMODA & JAECOO Partners with IMC to Boost Roadside Assistance for Customers in the UAE

AI-powered solutions, round-the-clock support, and premium customer care to enhance the ownership experience.

Dubai, UAE, 18 March 2025

OMODA & JAECOO, the next-generation mobility brand redefining automotive innovation, has partnered with the International Motoring Club (IMC) to introduce a comprehensive roadside assistance program across the UAE. The initiative ensures 24/7 real-time support, digital service updates, and a dedicated assistance network, reinforcing OMODA & JAECOO’s commitment to a seamless ownership experience.

The integrated roadside assistance program provides immediate support in unexpected situations. Whether facing a breakdown requiring towing, a flat tire, a drained battery, an emergency fuel shortage, customers can rely on a responsive service network. VIP customers also benefit from concierge-level services, including priority roadside assistance and Service pick and drop facility, ensuring a smooth and uninterrupted driving experience.

OMODA & JAECOO integrates a smart roadside assistance system that allows customers to request services via a dedicated mobile app, track real-time updates, and receive prompt assistance. This technology-driven approach enhances service transparency, enabling drivers to monitor progress and estimated arrival times, reinforcing efficiency and reliability.

Shawn Xu, CEO of OMODA & JAECOO Automobile International, stated: “At OMODA & JAECOO, our goal is to provide a future-focused, intelligent mobility experience that extends beyond the road. By integrating advanced roadside assistance with real-time tracking and 24/7 digital support, we are setting a new benchmark in customer service. This partnership with IMC reinforces our commitment to innovation and premium care for our customers in the UAE.”

Vince Joe, Executive Director of IMC, added: “This collaboration represents a transformative step in automotive assistance. Through AI-powered solutions and seamless digital integration, IMC is enhancing the ownership experience for OMODA & JAECOO drivers. Our commitment to reliability, efficiency, and sustainability drives us to deliver services that keep customers moving with total peace of mind.”

By integrating AI-driven fleet tracking and digital CRM solutions, the partnership ensures real-time service monitoring, faster response times, and complete service transparency. This technology-first approach transforms traditional roadside assistance into a proactive and high-efficiency mobility solution, redefining convenience and security for modern drivers.

This collaboration complements OMODA & JAECOO’s expanding customer service and support network, working alongside key partners Autorun in Dubai, MAHY Khoory Automotive in Abu Dhabi, and Galadari Automobiles in Sharjah and the Northern Emirates.